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What type of payments do you accept?
We accept various forms of payment, including credit cards (Visa, Mastercard, American Express), debit cards, electronic bank transfers, and sometimes cash or checks. Our payment options vary, so we recommend contacting our customer service team to inquire about specific payment methods.
If I need to cancel, what is the cancellation policy?
We understand that plans can change, and we strive to accommodate our customers’ needs. If you need to cancel or reschedule your basement project, we request that you give us as much notice as possible. Our cancellation policy may vary depending on the nature of the project and the stage of preparations. It is best to consult with our customer service team to get detailed information about our cancellation policy.
Does this system come with a warranty?
Yes, our basement waterproofing systems typically come with a warranty. We stand behind the quality of our work and products and offer warranties to provide you with peace of mind. The specific warranty details may vary based on the system type and the project scope. During the consultation or contract phase, our team will provide you with detailed information about the specific warranty coverage associated with your basement waterproofing system.
What should I do before the experts arrive?
- Clear the work area.
- Ensure our crew can access the basement entrance and the work area.
- If you have valuable items or delicate possessions in your basement, consider relocating them.
When can we walk on or put things on the concrete?
The timeline for walking on or placing items on the newly installed concrete will vary depending on several factors, such as the type of concrete used, weather conditions, and curing time. Concrete typically takes several days to cure fully, and during this period, it is essential to avoid placing heavy objects or applying excessive pressure.